A recent study examined the perceptions of clients with smartphone devices and traditional mobile phones in Canada. Customer satisfaction was measured across a variety of factors, including account management, network quality, cost of service, sales process, offerings and promotions and more. The study has revealed that overall satisfaction averages 648 on a 1,000-point scale while cost of service averages 551. In fact, this is the area with which clients seem to be least satisfied.
If you are one of these Canadians, and your phone bill is a huge drain on your income, you may be looking for strategies to lower it. At the same time, it should be noted that clients move toward more complex and sophisticated data requirements and phones, and this causes monthly costs to increase, explains J. D. Power and Associates’ senior manager Adrian Chung (Cellular News).
That said, there are ways to cut your monthly costs, and they come with pros and cons to weigh. One thing to do is bundle your services if you use a cell phone, landline, high-speed internet, and cable. This may be a source of savings if you choose to bundle them with one provider. There are two advantages to doing this. First, providers often feature introductory offers and customer rebates, which are offered to new clients. Second, you will have one bill to pay. There are some disadvantages as well, one being that you will have to sign a contract in most cases. Second, a higher rate may apply once the introductory offer expires, and hidden fees and taxes may apply.
Another way to cut your phone bill is to ditch the landline and use your mobile for all calls. This way, you won’t have your long-distance and local landline plan, but there are some advantages. First, there is one less bill to cover and second, you will be able to take all calls on the go. On the other hand, if your cell phone plan does not come with unlimited minutes, this can be rather expensive. Traditional phones offer better call quality than cell phones, which is another disadvantage to using a cell phone only. Finally, you will be off the grid if you miss to charge your battery. Cancelling the extras is yet another way to cut your phone bill. You can opt for a basic plan, which is not packaged with features like caller ID and call waiting. Then you can add only what you will use. You pay less and can customize your plan the way you want to (About.com).
There are other ways to cut your phone bills. For example, you can use calling cards and toll-free services for long-distance calls. Long-distance charges typically make a large portion of the phone bill. Toll-free number plans and calling cards feature great long-distance rates, which translate into substantial savings. It pays to look at your plan, however. Some plans come with monthly charges or minimum usage times or both. When all minutes are used up, you may be charged higher rates for replenishing your long-distance minutes (Bankrate).